Problem Cause & Solution
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
RYou must set remote fax activation to ON (feature #434 on page 52)
beforehand.
RPress MGNMBNM9N firmly.
RYou may have changed the remote fax activation code from MGNMBNM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 52).
I cannot hear a dial tone. RThe telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 12).
RIf you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
RDisconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
RThe power cord or telephone line cord is not connected. Check the
connections (page 12).
RIf you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
I cannot make calls. RThe dialing mode setting may be wrong. Change the setting (feature #120
on page 17).
The unit does not ring. RThe ringer volume is turned OFF. Adjust it (page 18).
The other party complains
they only hear a fax tone and
cannot talk.
RFAX ONLY mode is set (page 37). Tell the other party the number is only
used for faxes.
RIf you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 44).
The MRedialN or MVN button
does not function properly.
RIf this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
RDistinctive Ring is set (feature #430 on page 44).
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
RYou are probably entering MGN MBN M9N. This is the default setting for the
fax activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #434 on page 52).
I cannot receive a fax
document on the computer.
RMake sure the PC fax reception (feature #442 on page 53) is set beforehand.
11.3.6 Using an answering machine (KX-MB1520 only)Problem Cause & Solution
I cannot receive documents
automatically.
RYour greeting message on the answering machine is too long. Shorten the
message. Record a message less than 10 seconds long.
RThe answering machine rings too many times. Set to 1 or 2 rings.
I cannot receive voice
messages.
RCheck if the answering machine is turned ON and connected to the unit
properly (page 39).
RSet the number of rings on the answering machine to 1 or 2.
I pressed the remote access
code to access the answering
machine remotely, but the line
was disconnected.
RThe code may include “#” which is used for certain features provided by
telephone companies. Change the code on the answering machine to
another number which does not include “#”.
66 For assistance, please visit http://www.panasonic.com/help
11. Help