Problem Cause & Solution
The other party complains
about the quality of their
received documents.
RTry copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
If the copied image is not clear, too dark, or black and white lines or smudges
appear, refer to “11.3.2 Printing problems”, page 63.
RThe original document is too dark or too light. Change the contrast
(page 34) and try again.
The other party complains
that received documents are
too dark and cannot be read.
RYou used a colored paper as a document. Change the contrast (page 28)
and make a lighter copy of the document, using “TEXT” resolution
(page 28), and try again.
I cannot receive documents. RYou may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 44).
RThe telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 12).
RThe PC fax setting (feature #442 on page 53) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 41).
RSet the maximum fax speed to “14.4kbps” (feature #418 on page 51).
RRecording paper is installed in the manual input tray. Remove the recording
paper from the manual input tray.
I cannot receive documents
automatically.
RThe receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
MFax Auto AnswerN repeatedly to turn ON the MFax Auto AnswerN light.
RThe time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 48).
RMake sure that the Distinctive Ring of feature #430 is set properly
(page 44). If you do not subscribe to the Distinctive Ring service offered by
your local telephone company, this feature should be OFF.
The display shows
“CONNECTING.....”, but
faxes are not received.
RThe incoming call is not a fax. Set to TEL mode. Press MFax Auto
AnswerN repeatedly to turn OFF the MFax Auto AnswerN light.
The printing quality of the
received documents is poor.
RIf documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
RIf documents can not be copied properly, refer to “11.3.2 Printing
problems”, page 63.
The other party complains
that they cannot send a
document.
RThe memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 13) or remove the jammed
paper (page 68).
RIf the PC fax setting (feature #442 on page 53) is set to “ALWAYS”, check
the connection between the computer and the unit.
RThe unit is not in FAX ONLY mode. Press MFax Auto AnswerN repeatedly
to turn ON the MFax Auto AnswerN light.
I cannot select the desired
receiving mode.
RIf you want to set FAX ONLY mode:
– press MFax Auto AnswerN repeatedly to turn ON the MFax Auto
AnswerN light.
RIf you want to set TEL mode:
– press MFax Auto AnswerN repeatedly to turn OFF the MFax Auto
AnswerN light.
RThe Distinctive Ring of feature #430 is activated (page 44).
For assistance, please visit http://www.panasonic.com/help 65
11. Help