9
Log in and log out with MQA
To log in without Supervisor ID and
with Priority:
3. Dial your Agent ID £
£ £
£ ACD DN 1 £
££
£
Priority 1 £
££
£ ACD DN 2 £
£ £
£
Priority 2 £
££
£ ACD DN 3 £
£ £
£
Priority 3 £
££
£ ACD DN 4 £
£ £
£
Priority 4 £
£ £
£ ACD DN 5 £
£ £
£
Priority 5 £
££
££
££
£.
To log in with Supervisor ID and with
Priority:
3. Dial your Agent ID £
£ £
£
Supervisor ID £
££
£ ACD DN 1 £
££
£
Priority 1 £
££
£ ACD DN 2 £
£ £
£
Priority 2 £
££
£ ACD DN 3 £
£ £
£
Priority 3 £
££
£ ACD DN 4 £
£ £
£
Priority 4 £
£ £
£ ACD DN 5 £
£ £
£
Priority 5 £
££
££
££
£.
∫In-Calls or
∫Not Ready
4. Upon successful log in, press In-Calls
or Not Ready when ready to start
work.
Correcting mistakes during the log in procedure
You can correct mistakes made during the log in process by entering ‚
‚‚
‚£
££
£ and
re-entering the previous field. Multiple fields may be re-entered. (See the
examples below)
Example 1
To re-enter an ACD DN when Priority
is not used (ACD DN 1 is corrected):
Dial your Agent ID £
£ £
£ Supervisor ID £
£ £
£
ACD DN 1 £
£ £
£ ‚
‚ ‚
‚ £
£ £
£ ACDDN 1 £
££
£
ACD DN 2 £
£ £
£ ACD DN 3 £
£ £
£
ACD DN 4 £
£ £
£ ACD DN 5 £
££
££
££
£.