4
Learning to use your phone
Learning to use your phone
This chapter explains the parts labeled on the Meridian Modular Telephones
pictured on the previous two pages.
In-Calls Key
∫In-Calls is assigned to the lower right-hand key on your phone. It is your
main ACD extension, also called the ACD DN or queue. The LCD indicator b eside
it flashes when an ACD call is presented to your phone.
Press ∫In-Calls to answer the incoming ACD call (disconnects a call in
progress).
Your phone may have secondary extensions (Directory Numbers or DNs)
assigned to other function keys. Use the secondary extension to make and receive
non-ACD calls.
Release
Disconnect a call on any active extension by pressing ®.
Hold
Place an active call on Hold by pressing ˙. Return to the caller by
pressing the extension key next to the fast flashing indicator.
Display Key
By pressing ∫Display followed by ∫In-Calls you may view information on
your ACD queue. In an MQA environment, the display will scroll through the
different queues at 2 second intervals. The queues will be presented in the order in
which they were entered at log in.
Volume control
Adjust the volume on your set using the volume control key. Raise the volume by
pressing the right side, lower the volume by pressing the left side. You can adjust
the volume of ringing, headset or buzz while you can hear the sound (or by using
P and the Display Module —see the Meridian Digital Telephones and
Options Quick Reference Guide.)