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Agent Log in and log out
Agent log in and log out
Log in with Agent ID
1. Plug in the headset.
∫In-Calls 2. Press In-Calls.
3. Dial your ID.
∫In-Calls or
∫Not Ready
4. Upon successful log in, press In-Calls
or Not Ready when ready to start
work.
Log in without Agent ID
1. Plug in the headset.
∫In-Calls 2. Press In-Calls.
∫In-Calls or
∫Not Ready
3. If you are ready to take ACD calls,
press In-Calls or Not Ready again.
Log out
∫Make Busy Press Make Busy and unplug the headset.
The LCD indicator lights steadily and your
position is removed from the queue.
Note: Check with your Call Center
Supervisor to determine the remaining
steps required to complete the Log out
procedure