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Log in and log out with MQA

Example set displays for MQA

The following illustrations show examples of an ACD call being presented to an
ACD agent who is operating with MQA.
In the first illustration, a direct call is made by Tracey Brown at DN 3508 to ACD
DN 2200 and is presented to the MQA agent.
The next illustration also shows an example set display where a direct call is made
by Tracey Brown at DN 3508 to ACD DN 2200, and is presented to an MQA
agent. However, in this example ACD DN 2200 has a name defined (“SALES”).
When the queue has a name defined, the name appears on the agent’s display
instead of the ACD DN digits.
3508
Calling Line
Identification
Calling Party
Name Display
ACD DN
"M" indicates
MQA and the
DN is 2200
TRACEY BROWN M22003508
Calling Line
Identification
Calling Party
Name Display
ACD DN has
been defined
with the name
"SALES"

TRACEY BROWN SALES