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Introduction: What is ACD?
Introduction

What is ACD?

ACD stands for Automatic Call Distribution. The Meridian 1 system automatically
controls incoming call routing to answering positions, and can provide music or
recorded announcements to waiting callers.
The Meridian 1 ACD provides fast and dependable processing of your company's
incoming calls.
Meridian Modular M2216ACD telephones provide easy access to a wide range
of Automatic Call Distribution (ACD) features. Both models are designed to help
you handle your daily telephone activities quickly and efficiently.
This booklet describes the operation of both agent and supervisor features for the
M2216ACD telephones.
To identify your particular telephone type, see the next two pages. See “Learning
to use your phone” for an explanation of your telephone's equipment.
You can expand your telephone's capabilities with additional hardware options.
The following pages list the various hardware modules available for your
telephone, such as additional key strips, Meridian Communications Adapter and
External Alerter Interface. For more information, see the chapter titled “Hardware
options.”
During a power failure, electret headsets, function keys and the built-in display
will still work. The carbon headset (M2216ACD-2) will lose power.
When power is restored, all options on both models become functional again.