Panasonic M2216ACD 20, Walkaway and Return, , Not Ready or In-Calls or 2637

Agent features: Walkaway and Return

Walkaway and Return

Use this feature when you need to leave your desk during an ACD call, a

non-ACD call, or while in the Not Ready state.

To Walkaway during an active ACD

or non-ACD call:

˙Press Hold. The LCD indicator beside the

In-Calls extension flashes.

To Walkaway while in Not Ready

mode (Not Ready LCD indicator is on,

and N

ADY

DYDY

DY is shown on the

display):

˙1. Press Hold.

2. Unplug the headset or receiver.

To return from Walkaway:

1. Plug in the headset or the receiver, or

pick up the built-in receiver, whichever

you use normally.

∫Not Ready or∫In-Calls or∫ 2637

2. Press the key next to the flashing

indicator.

Note: If a caller disconnects before you

return from Walkaway, the Not Ready

indicator flashes. When you return from

Walkaway, you are in Not Ready mode.