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Telephone
Panasonic
M2216ACD
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Index
V
Volu me c ont rol
4
Contents
Main
Page
Contents
ii
ACD Supervisor features 21
Message Services 27
Hardware Options 29
1
Introduction
What is ACD?
2
M2216ACD-1
3
M2216ACD-2*
Learning to use your phone
24 APR 7:45 P
Page
Agent log in and log out
8
Log in and log out with MQA
Log in Using Agent ID with MQA (Multiple Queue Assignment)
Log in using Agent ID with MQA
9
Correcting mistakes during the log in procedure
Example 1
10
Example 2
Example 3
Log out using Agent ID with MQA
11
3508
TRACEY BROWN M2200
TRACEY BROWN SALES
3508
Agent features
Page
Page
15
Display Queue Status
13 9 0:20 0
WAITING MAND LWAIT TOFQ
Page
Page
Page
Page
20
Walkaway and Return
Not Ready or In-Calls or 2637
ACD Supervisor features
Page
23 2 0 0
ACD WAIT DN LOGOUT
Page
Page
Page
Message Services
Page
Hardware Options
Index
