Panasonic M2216ACD ii, ACD Supervisor features 21, Message Services 27, Hardware Options 29

ACD calls ............................................................................................12

Call Forcing (Auto Answer) ................................................................... 13

Call Forward .. .....................................................................................13

Calls Waiting indicator .........................................................................14

Display Queue Status .......... .................................................................15

Emergency ..........................................................................................16

Headset interface ............ .....................................................................16

Hold ...................................................................................................17

Make Busy ..........................................................................................17

Non-ACD calls .................................................................................... 18

Not Ready ........................................................................................... 18

Supervisor ...........................................................................................19

Walkaway and Return .......................................................................... 20

ACD Supervisor features 21

Agent keys ..........................................................................................21

Answer Agent ......................................................................................21

Answer Emergency ..............................................................................22

Call Agent ........................................................................................... 22

Display agent status .. ...........................................................................23

Headset talk/listen .... ...........................................................................23

Hold non-ACD call ............................................................................... 24

Interflow ..............................................................................................24

Night Service ....................................................................................... 25

Observe ..............................................................................................25

Recordings and music ..........................................................................26

Message Services 27

Meridian Mail .....................................................................................27

Meridian Mail commands ..................................................................... 28

Hardware Options 29

Meridian Communications Adapter (MCA) ............................................29

Key Expansion Module ......................................................................... 29

External Alerter Interface ......................................................................29

Analog Terminal Adapter (ATA) ............................................................ 29

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