Panasonic M2216ACD Index

Index

Index

ACD 1, 4

ACD calls 12

Activity code 12

agent ID 7, 8

agent keys 21

agent position 4, 7

Agent Return 20

Agent Walkaway 20

answer

ACD call 12

non-ACD calls 4

Answer Agent 21

Answer Emergency 22

Answer Supervisor 19

Automatic Answer 13

Automatic Call Distribution 1

Call Agent 22

Call Forcing 13

Call Forward 13

Call Supervisor 19

Calls Waiting indicator 14

carbon headsets 1, 6

Check recordings and music 26

Contents

Main Page Contents ii ACD Supervisor features 21 Message Services 27 Hardware Options 29 1 Introduction What is ACD? 2 M2216ACD-1 3 M2216ACD-2* Learning to use your phone 24 APR 7:45 P Page Agent log in and log out 8 Log in and log out with MQA Log in Using Agent ID with MQA (Multiple Queue Assignment) Log in using Agent ID with MQA 9 Correcting mistakes during the log in procedure Example 1 10 Example 2 Example 3 Log out using Agent ID with MQA 11 3508 TRACEY BROWN M2200 TRACEY BROWN SALES 3508 Agent features Page Page 15 Display Queue Status 13 9 0:20 0 WAITING MAND LWAIT TOFQ Page Page Page Page 20 Walkaway and Return Not Ready or In-Calls or 2637 ACD Supervisor features Page 23 2 0 0 ACD WAIT DN LOGOUT Page Page Page Message Services Page Hardware Options Index