Panasonic M2216ACD

Agent features: Calls Waiting indicator

Calls Waiting indicator

The Calls Waiting indicator shows you how busy the ACD queue is.

The following table lists the four states of the Calls Waiting indicator, and their

meanings.

Note: If you have the Display Queue Status feature on your phone, the LCD indi-

cator next to ∫Disp Queue replaces the Calls Waiting indicator

Indicator Queue Status Meaning

Off Light There are few or no calls waiting.

On Normal An acceptable number of calls are

waiting.

Slow Flashing Busy Calls are backing up in the queue.

Calls overflowing to this queue will not

be accepted

Fast Flashing Overloaded Too many calls are in the queue. New

calls are being overflowed to another

queue.

Contents

Main Page Contents ii ACD Supervisor features 21 Message Services 27 Hardware Options 29 1 Introduction What is ACD? 2 M2216ACD-1 3 M2216ACD-2* Learning to use your phone 24 APR 7:45 P Page Agent log in and log out 8 Log in and log out with MQA Log in Using Agent ID with MQA (Multiple Queue Assignment) Log in using Agent ID with MQA 9 Correcting mistakes during the log in procedure Example 1 10 Example 2 Example 3 Log out using Agent ID with MQA 11 3508 TRACEY BROWN M2200 TRACEY BROWN SALES 3508 Agent features Page Page 15 Display Queue Status 13 9 0:20 0 WAITING MAND LWAIT TOFQ Page Page Page Page 20 Walkaway and Return Not Ready or In-Calls or 2637 ACD Supervisor features Page 23 2 0 0 ACD WAIT DN LOGOUT Page Page Page Message Services Page Hardware Options Index