Panasonic M2216ACD

Index

Night Service 25

Non-ACD calls 4, 18

Not Ready 18, 20, 22

Observe Agents 25

position ID 21

Priority 8

Program key 5

queue 4

recorded announcement 26

Release 4

Return from Walkaway 20

Secondary DN calls 12

Supervisor 8, 19

Supervisor ID 8

Transfer to Supervisor 19

Contents

Main Page Contents ii ACD Supervisor features 21 Message Services 27 Hardware Options 29 1 Introduction What is ACD? 2 M2216ACD-1 3 M2216ACD-2* Learning to use your phone 24 APR 7:45 P Page Agent log in and log out 8 Log in and log out with MQA Log in Using Agent ID with MQA (Multiple Queue Assignment) Log in using Agent ID with MQA 9 Correcting mistakes during the log in procedure Example 1 10 Example 2 Example 3 Log out using Agent ID with MQA 11 3508 TRACEY BROWN M2200 TRACEY BROWN SALES 3508 Agent features Page Page 15 Display Queue Status 13 9 0:20 0 WAITING MAND LWAIT TOFQ Page Page Page Page 20 Walkaway and Return Not Ready or In-Calls or 2637 ACD Supervisor features Page 23 2 0 0 ACD WAIT DN LOGOUT Page Page Page Message Services Page Hardware Options Index