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ACD Supervisor Features: Display agent status Headset talk/listen
Display agent status
The Display Agents feature gives you a summary of the current status of all agent
positions for which you have agent keys.
∫Disp Agent 1. Press Display Agent. The display
shows summary of the current status of
all agent positions which have a key
assigned on the Supervisor's phone.
®Press Release to clear the display.
Agent positions in the NOT READY state will be counted as busy on either ACD
calls or non-ACD calls, as specified by your System Administrator.
Headset talk/listen
P
and 1. Press Program and dial ‚°
‚°‚°
‚°.
®2. Press either side of the volume control
key to toggle between listen-only/
talk-and-listen.
P3. Press Program to save the change and
exit.
23 2 0 0
Positions
busy on
ACD calls
Positions
waiting for
ACD calls
Positions
busy on
non-ACD
calls agent
positions
ACD WAIT DN LOGOUT
acantV