Panasonic M2216ACD

ACD Supervisor features: Recordings and music

To leave the Observe state:

®Press Release.

Note: You cannot observe an agent if the

agent's call is on Hold or if no calls are in

progress.

Recordings and music

∫ 2637 1. Press a secondary extension key.

2. Dial the access code for the recorded

announcement or music. You hear the

announcement or music.

To disconnect:

®Press Release.

Contents

Main Page Contents ii ACD Supervisor features 21 Message Services 27 Hardware Options 29 1 Introduction What is ACD? 2 M2216ACD-1 3 M2216ACD-2* Learning to use your phone 24 APR 7:45 P Page Agent log in and log out 8 Log in and log out with MQA Log in Using Agent ID with MQA (Multiple Queue Assignment) Log in using Agent ID with MQA 9 Correcting mistakes during the log in procedure Example 1 10 Example 2 Example 3 Log out using Agent ID with MQA 11 3508 TRACEY BROWN M2200 TRACEY BROWN SALES 3508 Agent features Page Page 15 Display Queue Status 13 9 0:20 0 WAITING MAND LWAIT TOFQ Page Page Page Page 20 Walkaway and Return Not Ready or In-Calls or 2637 ACD Supervisor features Page 23 2 0 0 ACD WAIT DN LOGOUT Page Page Page Message Services Page Hardware Options Index