Agent features: Activity code ACD calls

Agent features

This chapter explains the features that are available to agent positions.

Activity code

You answer an ACD call and the Activity

Code LCD indicator is flashing:

ºActivity

1.

Press Activity. The LCD indicator lights

 

 

 

 

 

 

 

steady.

 

 

 

 

 

 

2.

Dial the number which corresponds to

 

 

 

 

 

 

 

the present caller's activity.

 

 

 

 

 

 

 

ºActivity

3.

Press Activity.

ACD calls

Your phone rings and the In-Calls indicator flashes:

ºIn-Calls

End an ACD call any of the following ways:

Press In-Calls. The caller is connected and the indicator lights steadily.

¨or

ºIn-Calls or

º 2637

or

ºNot Ready

Press Release. or

Press In-Calls. or

Wait for the caller to hang up. or

Press a secondary (non-ACD) extension key. This will remove you from the queue.

or

Press Not Read . This will remove you from the queue.

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Panasonic M2216ACD manual Agent features, Activity code, ACD calls, ¨ or

M2216ACD specifications

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