Customer Information

 

 

Trouble Shooting Guide

 

 

 

 

Problem

Possible causes

What to do

 

 

 

 

 

The display on the panel

Power Mains cable is not

Check that the mains cable is plugged in to

 

does not light up.

connected.

the power socket.

 

 

 

 

 

No sound or picture.

The A/V cord is not properly

Check the cable connections and other

 

 

connected.

equipment connected to your TV.

 

 

Wrong selection of input mode.

 

 

The remote control is not

Battery exhausted.

Change the batteries.

 

working.

Fluorescent light interfering with the

Switch off the light.

 

 

remote control.

 

 

 

Remote control is incorrectly aimed

Aim the remote control at the TV.

 

Unable to tune channels.

TV antenna is not plugged in or

Check the antenna cable connections or if an

 

 

digital TV is not available in this

upgrade to your antenna is required to

 

 

area.

receive digital TV signals in this area.

 

 

See “DTV Reception Trouble

 

 

 

Shooting Guide” below.

 

 

Small “block type

See “DTV Reception Trouble

If ‘signal quality’ or ‘signal strength’ bar is not

 

squares” sometimes

Shooting Guide” below.

green, it indicates that the digital receiver is

 

appear on the picture, or

 

not receiving an adequate signal. The

 

the picture freezes.

 

antenna and/or cable system needs to be

 

 

 

checked (maybe replaced) by an antenna

 

 

 

installer.

 

The digital receiver does

The signal strength of some of the

Check that the antenna is suitable to receive

 

not receive all the local TV

RF channels may be too low.

all RF channels. Try doing channel tuning

 

channels.

See “DTV Reception Trouble

installation again.

 

 

Shooting Guide” below.

 

 

DTV Reception Trouble Shooting Guide

After a channel scan, some channels or no channels are found

1.Did you connect your antenna as illustrated pages 6 and 7?

If you have a pay TV box, VCR or other device connected then the TV must be connected to the antenna using a splitter.

2.Is the antenna wall socket in good condition?

For optimum and reliable contact performance, the antenna wall connector should be an ‘F’ (screw) type connector.

3.Are you using a quality antenna fly lead between antenna wall socket and HD-STB? The use of RG6 or RG59 Quad Shield 75 ohm coaxial cable fly leads with metal ‘F’ connectors provides a secure, reliable connection that also greatly reduces impulse noise pickup. Low cost antenna fly leads with right-angled plastic moulded connectors are a common cause of poor reception and impulse noise pickup.

Digital TV or some channels (services) may not have yet commenced in your area.

There are some towns and regions in Australia that cannot yet receive digital television. In some towns and regions not all broadcasters have commenced their digital services. You can check the digital coverage for your area at the Reception Locator on the DBA website (www.dba.org.au/reception).

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Panasonic TX-32LWD500A, TX-27LWD500A DTV Reception Trouble Shooting Guide, Problem Possible causes What to do