TROUBLESHOOTING
Troubleshooting
Before requesting service for this unit, check the table below for a possible cause of the problem you are experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.
If you are in doubt about some of the check points, or if the remedies indicated in the table do not solve the problem, consult your dealer or call
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| No power | Check that | the AC power cord is securely plugged into the AC IN jack. |
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| Check that | the AC power plug is securely plugged into the power outlet. |
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| •Check that | equipment is connected properly. |
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| No reception | •Make sure | that the Satellite Dish unit is properly mounted and installed. |
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| •Check that antenna is properly installed and oriented. |
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| •Check that | the antenna or cable wire is connected properly. |
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| No picture | •Check that equipment is connected properly. |
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| •Check if the channel is available. |
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| No sound | Check that equipment is connected properly. |
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| •Check that the batteries are installed with the correct polarities (+ and |
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| •The batteries are depleted: Replace them with new ones. |
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| •Point the remote control unit at the remote control sensor and operate. |
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| The remote control is not responding | •Operate the remote control unit at a distance of not more than 23 feet (7 |
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| meters) from the remote control sensor. |
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| •Remove any obstacles between the remote control unit and remote |
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| control sensor. |
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| The remote control is operational, but | •Check that | the AC power plug is securely plugged into the power outlet. |
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| the Digital Satellite Receiver is not | •Make sure the Digital Satellite Receiver is on. |
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| responding | •Make sure the remote control is in SAT mode. |
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| •Check that | the AC power plug is securely plugged into the power outlet. |
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| •Make sure the component(s) are on. |
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| The remote control is operational, but | •Reprogram the remote control to make sure it is programmed properly |
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| other component(s) are not responding | to operate the component(s). |
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| •Make sure the remote control is in the proper component mode (i.e. TV, |
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| VCR, DVD, etc.). |
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| The ACTION button is not responding | •Make sure the remote control is in SAT or TV mode. |
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| Set the POWER button to OFF and then back to ON. Alternatively, turn |
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| No key operation (by the unit and/or | off the power, disconnect the power plug and then reconnect it. (The |
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| the remote control) is effective. | Digital Satellite Receiver may not be operating properly due to lightning, |
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| static electricity or some other external factor). |
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| ODU (Satellite Dish) is momentarily disconnected from the Digital |
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| No key operation is effective. OSD | Satellite Receiver. Alternatively, turn off the power, disconnect the power |
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| plug and then reconnect it. (The Digital Satellite Receiver or the satellite |
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| reads: “Searching for Satellite Signal. |
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| dish antenna may not be operating properly due to lightning, static |
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| electricity or some other external factor). |
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| •Check that | the AC power plug is securely plugged into the power outlet. |
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| VCR is not responding | •Check that equipment is connected properly. |
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| •Make sure remote control is in VCR mode. |
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| •Make sure the clock is set. |
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| Timer does not work | •Check to see whether the timers have overlapping times programmed. |
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| •Check if the timer did not reset to default settings. |
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