45
Problem Solving
ENGLISH
Mode Symptom Cause / Action Page
Transmission Copy
Quality Vertical lines on the
transmitted
document
Check own copy quality. If copy is OK, your machine has no
problem, report to the receiving party that they have a
problem. If copy is NG, clean the Document Scanning Area.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
--
Transmitt ed
document is blank 1.Make sure the document is set face up.
2.Check own copy quality. If copy is OK, your machine has
no problem, report to the receiving party that they have a
problem. If copy is NG, clean the Document Scanning
Area.
32
--
Print Copy Quality Vertical lines printing
on the received
document
1. Print out a Journal report (e.g.FUNCTION, 6, 1, SET and 1)
and check quality to make sure whether your machine has
trouble. (Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
If Journal report quality is OK, your machine has no
problem, report to the sending party that they have a
problem.
2. Journal report quality is NG, replace the Toner Cartridge.
--
40
Fuzzy print 1.Make sure you are using the correct paper for the best
possible print quality.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
2.Try reversing the recording paper to the other side.
9
--
Missing dots or lines/
inconsistent
darkness within print
1.Make sure you are using the correct paper for the best
possible print quality.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
2.Replace th e Toner Cartridge.
9
40
Fading print Your Toner Cartridge may be running out of toner. Replace
the Toner Cartridge. 40
Faint print You may need to choose a different paper for the best
possible print quality.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
9
Communication No dial tone 1.Check the connection of the telephone line.
2.Check the tel ephone line. 25
No auto answer 1. Check the connection of the telephone line.
2. Check the Reception mode setting.
3. If the Fax Parameter No.13 (AUTO JOURNAL PRINT) is
set to "2:Valid" (default setting) and the machine is printing
the received document from memory, which also happens
to be the 200th transaction, the machine will not auto
answer until the Transaction Journal completes printing.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
25
--
--
Cannot transmit or
receive An information code will be shown on the display. Refer to
the information code table to find out the trouble. 52
No Unit Operation No unit operation To reset the machine, first unplug the power cord of the
machine from the wall outlet. Wait for a few seconds and
plug the power cord of the machine in the wall outlet again.
25