TROUBLESHOOTING
This section helps identify printer conditions and problems that can often be solved by the user. If you are unable to correct the problem contact Panduit Technical Service at
SYMPTOM | PROBABLE CAUSE | ACTION |
|
|
|
Printer does not power up | Printer not receiving power. | To turn printer on, depress the |
properly, and LCD does not |
| power button and hold down |
come on. |
| until the printhead cycles. |
|
| Make sure the battery pack is |
|
| fully charged. Charge a |
|
| drained battery pack for a |
|
| minimum of 15 hours with |
|
| |
|
| Make sure battery pack is |
|
| fully seated into printer (e.g., |
|
| the battery pack snaps into |
|
| place). |
| Charger plugged in. | Unplug charger. |
|
| Make sure battery charger is |
|
| not plugged into a switched |
|
| outlet when charging the |
|
| battery. |
| Battery pack is worn out or | Try a new charged battery |
| damaged. | pack. |
Media is not advancing | Label jam in printer. | Label is caught in print |
properly in the printer. |
| mechanism. |
|
| To clear a jam: |
|
| 1. Turn printer power |
|
| OFF. |
|
| 2. Open printer door. |
|
| 3. Detach any printed |
|
| labels. |
|
| 4. Remove unprinted |
|
| labels from the |
|
| printer. |
|
| 5. Carefully remove |
|
| any labels caught |
|
| in the printer. |
| Labels are not loaded properly. | Make sure labels are properly |
|
| loaded on mandrel, and side |
|
| guides are positioned correctly. |
|
| Labels should be as far to right |
|
| as possible. |
| End of label roll reached. | Detach end of label roll from |
|
| core. |
|
|
|
Labels will not reverse feed. | Printed labels are snagging on | Tear off printed labels before |
| tearbar or print shield. | reverse feeding, or push labels |
|
| toward drive roller while reverse |
|
| feeding. |
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