Troubleshooting
This section helps you correct some problems that may occur.
Problem | Action |
Error message appears during | Turn off the printer, wait fifteen seconds and then turn on the |
startup. | printer. Call Technical Support if the error message |
| reappears. |
Does not print. | Check supply. |
| Check ribbon. |
| Send a corrected batch. |
Does not feed. | Set wide/narrow knobs correctly. Try the narrow setting first, |
| if the printing is too light, use the wide setting. |
Partially printed data. | Clean the printhead. |
| Send a corrected batch. |
Printing shadows or smears | Clean the printhead. |
| Change supply. |
| Check ribbon. |
Light printing. | Change supply. |
| Adjust the print contrast. |
| Check wide/narrow knobs. Try the narrow setting first, if the |
| printing is too light, use the wide setting. |
| Check ribbon. |
Heavy printing. | Clean the printhead. |
| Change supply. |
| Adjust the print contrast. |
| Check the wide/narrow knobs. Try the narrow setting first, if |
| the printing is too light, use the wide setting. |
| Check ribbon |
Voids in printing. | Clean the printhead. |
| Change the supply type. |
| Check ribbon. |
| Leave printhead unlatched when not in use. |
Blank labels print or 750 series | Clean supply sensors. |
errors. |
|
If you cannot fix a problem, call Technical Support.
46 ∙ Troubleshooting | Users Manual - 610/611/612 Printers |
