T R O U B L E S H O O T I N G | 9 |
This chapter lists possible problems and solutions. After you take
the corrective action, press FEED or CANCEL to clear the error. Contact Technical Support for problems not covered in this chapter.
Problem | Description/Action |
Poor Print Quality | Clean printhead. |
| Adjust printhead temperature. Check with your |
| System Administrator. |
| Use the correct ribbon/paper combination. |
Skips Every Other Label | Label formatted too close to top edge of form. Leave |
(print quality good, but | approximately 0.02” (.5mm) of white space (equal to |
skips every other label) | 8 dot rows) at top of label. |
| Format defined larger than label size. |
Unable to Print Rotated | Characters formatted outside label dimensions. Be |
Characters | sure row/column values provide room for character |
| height or bar code printed. |
Printer Fails to Turn On | Blown fuse, faulty AC cord, bad printer power |
| switch, or faulty AC wall outlet. |
Printer Does Not Print | Labels loaded incorrectly. See Chapter 2. |
(advances several labels | Supply sensor is possibly out of adjustment, |
when FEED is pressed) | defective, or is defective. |
Erratic Printing | Printer set for 8 data bits but transmitting device set |
(prints strange characters | for 7 data bits (or vice versa). Check data bits |
instead of label format) | setting from the control panel. |
Ribbon Does Not Advance | Ribbon installed incorrectly. Make sure inked side of |
(printer advances paper, | ribbon faces paper. |
but ribbon does not | Use correct ribbon type. |
advance) |
|
No Display | Faulty display. |
(power light on but nothing |
|
in display) |
|
Troubleshooting
