Philips 32PFL3506 user manual Troubleshooting, Downloading an electronic copy, Contact us

10 Troubleshooting

Problem	Possible cause and solution
No power or	The TV is not connected to the power.
indicator light.	Press . POWER at the side of the TV or on the
	remote control.
	Ensure that the AC power cord is connected
	tightly to the TV power connector and to the
	power socket outlet.
	Remove the AC power cord from the power
	socket outlet, wait 60 seconds and reconnect the
	AC power cord.
	Connect the TV to a different power socket
	outlet.
Error message on	HDCP authentication fail.
the screen with	Ensure that your HDMI cable is certified.

No sound on the TV loudspeaker.

Volume level is set to zero - increase the volume.

Sound is muted - press MUTE on the remote control.

Audio cable is not connected - for AV connection, ensure that the Audio L/R cable is connected

as described in Connecting your devices (see ‘Connecting your devices’ on page 29). If you use a component cable, ensure that you have not crossed the red audio cable with the red video cable.

Audio output setting for the accessory device is incorrect. For HDMI connections, some accessory devices have an HDMI audio output setting

that must be turned on for HDMI to HDMI connections.

Check if [Sound] > [TV Speakers] > [Off] is set to [On]. No sound will be output when

[TV Speakers] is set to [Off].

E n g l i s h

HDMI connection.	Press SOURCE on the remote control to switch
	to another source and then switch back to the
	HDMI source.
	Reset the accessory device and the TV.
	Turn on the TV.
	Select the HDMI channel.
	Turn on the accessory device.
	While the TV and the accessory device are
	powered on, unplug either end of the HDMI cable
	and then reinsert the cable.
No picture or	An incorrect HDMI input jack is connected or an
sound is detected	audio cable is not connected.
from the PC.	Connect a HDMI-DVI cable to the HDMI 1 input
	jack on the TV.
	Connect an audio cable to the HDMI 1-IN on
	the TV.
	Press SOURCE on the remote control, and select
	the HDMI 1 source.
TV does not	Batteries are installed incorrectly, or low battery
respond to the	power.
remote control.	Ensure the indicator light on the TV blinks when
	you press the remote control buttons.
	Ensure that you are using the TV remote control.
	Ensure that the batteries are inserted correctly
	and do not need to be replaced.
	Remove the AC power cord from the power
	socket outlet, wait 60 seconds and reconnect the
	AC power cord.
The picture is	Broadcast video format.
distorted, stretched	Press FORMAT on the remote control to select
out, or has black	the best picture format.
bars on the side	For some accessory devices, the picture format
or top.	must be set in the accessory device.
The picture is	Insecure / incorrect connection.
mostly red and	Ensure all the connections are made according to
green, or the	the color code.
picture misses red	Push the component cables all the way into the
when connected to	YPbPr sockets on the TV.
an accessory device
via component
cables.
No picture or	No picture or sound - ensure you have selected
sound.	the correct channel.
	Incomplete channel installation.
	If the TV receives channels via an AV connection,
	set the TV to the correct source input.
	If the TV is connected directly to the wall via a
	coaxial connection, perform the auto-installation
	again.

Bad picture quality	Standard definition channels are not as clear as
with a coaxial	high definition channels - connect the devices via
connection.	component or HDMI cables.
Cannot control	Confirm that the connected devices are EasyLink
your TV and	compliant and are connected to your TV via
connected devices	an HDMI cable. Not all brands of devices such
with one remote	as Blu-ray Disc players use the same system as
control.	Philips EasyLink. Other brands might not work
	with Philips EasyLink.

Downloading an electronic copy

To obtain a more elaborate and complete electronic copy of this manual :

1 Point your browser to www.philips.com/support

2 Choose your country of location.

3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalog.

4 Click the description or model.

5 Under Product support, click “User manuals”.

Contact us

If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support

If the problem remains unresolved, contact the Customer Support Center in your country.

Warning

•Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.

Note

•Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.

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