Philips DR500 manual Troubleshooting Tips, Problem, Possible Causes, Solutions

Troubleshooting Tips

The troubleshooting tips found on the following pages were designed to help you diagnose and correct minor problems in the unlikely event that you experience difficulties with your DBS DR500 system. Possible problems, arranged alphabetically, are followed by solutions that should help you to troubleshoot any DBS DR500 difficulties.

If you try all the suggested solutions and nothing works, call your DMX affiliate, as they are equipped to diagnose and correct your DBS system and DR500 Receiver problems.

Problem	Possible Causes	Solutions
Authorized indicator is	You are not authorized to receive the current	Tune to an authorized channel. Contact
NOT lit green	channel.	your DMX affiliate if you wish to receive
		the music channel.
DR500 Receiver does	DR500 is not plugged in.	Check that the DR500 is plugged into an
not work		AC power outlet.
	The AC outlet is off.	Turn the AC outlet on.
	The AC outlet is not working.	Switch the DR500 power cord to another
		outlet. Have a professional electrician
		check the outlet.
	The AC outlet is not providing the required	Operate the DR500 from a 120 V, 60 Hz
	power. (You may be experiencing a power	outlet only. Have a professional electrician
	brown out in your area.)	check the outlet.
	The DBS system is not correctly installed, the	Check the DBS system for proper
	satellite dish antenna is not pointed at the	operation and that the satellite dish is in
	satellite.	the correct position (refer to Section 1).
DR500 Receiver	The DR500 may need to be serviced.	Unplug the receiver from the wall outlet.
shows a distinct		Wait 30 seconds. Plug the DR500 back
change in operation or		into the outlet. Check the DR500’s
is not operating		performance. If the DR500 still performs
normally		poorly, contact your DMX affiliate.
LNB PWR Indicator	The cable connecting the DR500 to the satellite	Disconnect the cable from the unit and
Flashing	dish is shorted.	wait 30 seconds. If the Fault light turns
		off, replace the cable. If the Fault light
		flashes, contact your DMX affiliate.
	There is a problem with the satellite dish LNB.	Contact your DMX affiliate.
Music stops briefly or	The audio signal for the particular music	Select another music channel or wait for
is distorted	channel was temporarily interrupted by a	the music to begin again.
	technical problem.
	Poor satellite signal quality sometimes due to	Wait for the music to begin again. If this is
	sunspots or inclement weather.	a frequently re-occuring problem, contact
		your DMX affiliate.
	The DR500 was subjected to excessive	Ensure that the DR500 is in an appropriate
	vibration or movement.	location away from vibration or movement
		that may cause the music to stop
		momentarily.
		DR500 (E-41)
		Rev. C 10/94