Return Procedures
DMX Affiliates
Follow these return procedures if you are a DMX affiliate who has purchased the DR500 receiver in question and determined that the problem is specifically
If it is necessary to return a product for repair, the following procedures must be followed:
1.Contact Affiliate Sales Equipment Support team at (206)
2.Should it be necessary to return a product to DMX for any reason, you will be issued a return material authorization (RMA) number. To issue an RMA number, we will need the product’s serial number and model number.
You will need to include a complete description of the problem, the operating conditions which caused the problem, and any circumstances that may have led to the problem. This information is essential for DMX repair technicians to reproduce, diagnose, and correct the problem. In addition, include your contact person’s name and phone number in the event a DMX representative needs to contact you.
4.Include a purchase order for any
5.Reference the RMA number on all paperwork that accompanies the equipment, and write the RMA number clearly on the outside of the shipping container.
6.Ship your module and power supply only (no accessories such as remote controls) in the original shipping packaging or equivalent, prepaid, to the address provided by DMX Customer Service.
All equipment upgrade and repair requests will be completely evaluated and the required work performed in an expedient and prompt manner. The equipment will then be thoroughly tested for compliance with appropriate specifications.
DR500 (E-46)
Rev. C 10/94
