7.2 FAQs
Q:I can't control the volume of the camera audio device. There is no volume control visible in the Volume Control recording properties.
A:
Q: Why can't I choose higher frame rates for the USB Camera?
A:As the digital camera is a USB device, it shares the bandwidth of the USB port with all the other USB peripherals. If these USB devices are active (speakers providing sound or scanners performing a scan), the remaining bandwidth may be restricted to frame rates lower than those listed in the 'Technical specifications' as the maximum frame rate for that resolution.
Q:Why does my camera have trouble functioning in combination with an optical USB mouse?
A:USB bandwidth is limited and may not be sufficient to support both an optical mouse and the camera simultaneously. Several solutions are possible depending on your particular situation:
1.If your system is equipped with 2 or more USB host controllers, try connecting the camera and the optical mouse to different host controllers. (Most systems will only have one host controller.)
2.If the first solution is not possible and you have an external microphone available and connected to your sound card, change the audio device setting to 'Sound card audio' instead of 'USB audio' to save on USB bandwidth.
3.If the second solution does not work you can reduce the camera's USB bandwidth usage as follows:
o Install ToUcamBW8.reg.
o Acknowledge the registry update by answering 'Yes'.
o Reboot your PC to allow the changed settings to take effect.
Q: My PC will not start when the camera is connected.
A:It is highly likely that your BIOS is not compatible with the USB standard. Contact your PC supplier for an updated BIOS.
Q:With additional USB peripherals installed my PC seems to be unstable (blue screens).
A:Check if Phoenix Plugworks is one of your applications. You need to have version 1.1 or higher for correct operation with Windows.
Q:No USB Device: My Windows Device Manager reports 'No USB device' even though I have a physical USB port. In the Windows Device Manager (right click on My Computer (for Windows®XP: in the Start menu), click on Properties, (and for Windows®XP & 2000 on the Hardware tab), then Device Manager), no section with the name 'Universal serial bus controller' is visible.
A:Check whether your BIOS enables the USB port as follows: reboot your computer, enter your BIOS setup and look for a text such as 'USB function'. This should be enabled.
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