B) Exclusions From Guarantee
Sagem Communications shall have no liability under the guarantee in respect of:
•) Damage, defects, breakdown or malfunction due to one or more of the following:
–Failure to properly follow the installation process and instructions for use
–An external cause to the equipment (including but not limited to: lightening, fire, shock, vandalism, inappropri- ate conditions of electrical network or water damage of any nature)
–Modifications made without the written approval of Sagem Communications
–Unsuitable operating conditions, particularly of temper- ature and humidity
–Repair or maintenance of the equipment by persons not authorized by Sagem Communications
•) Wear and tear from normal daily use of the equipment and its accessories
•) Damage due to insufficient or bad packaging of equip- ment when returned to Sagem Communications
•) Usage of new versions of software without previous approval of Sagem Communications
•) Work on any equipment or software modified or added without the prior written consent of Sagem Communica- tions
•) Malfunctions not resulting from the Equipment or from software installed in user workstations for the purpose of use of the equipment.
Communication problems related to an unsuitable envi- ronment including:
–Problems related to access and/or connection to the Internet such as interruptions by access networks or mal- function of the line used by the subscriber or his corre- spondent
–Transmission faults (for example poor geographical cov- erage by radio transmitters, interference or poor line qual- ity)
–The local network fault (wiring, servers, workstations) or the failure of the transmission network (such as but not limited to interferences, fault or poor quality of the net- work)
–Modification of the parameters of the cellular network carried out after the sale of the Product
•) The normal servicing (as defined in the user guide sup- plied with the equipment) as well as malfunctioning due to servicing not being carried out. Servicing costs are in any event always borne by the customer.
•) Malfunctions resulting from the usage of products, con- sumables or accessories not compatibles with the equip- ment.
C) Out of Guarantee Repairs
In the cases set forth in B) as well as after expiry of the guar- antee period, the customer must ask the Authorized Sagem Communications Repair Centre for a cost estimation.
The repair and delivery costs will be invoiced to the cus- tomer.
The foregoing shall apply unless otherwise agreed in writ- ing with the customer and only for the United Kingdom.
Helpdesk: 08 45 - 090 03 15
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Appendix · Guarantee | 31 |
