Troubleshooting
6 Troubleshooting
Envelope/Tape Does Not Feed
Indicator Light | Cause |
Power light off. | No power to |
| machine. |
Power cord not connected.
Solution
Check that power cord is plugged into both the machine and the outlet.
Ensure that the power cords are plugged in properly. See the figure on page 5.
Power light flashing with Check meter or Check Mailpiece light on.
Power light flashing with no other indicator light on.
A fault has | Press the Clear button and |
occurred. | retry. If fault recurs, follow |
| troubleshooting for “Check |
| Meter” and “Check |
| Mailpiece”. |
| Disconnect power to the |
| mail machine and reconnect |
| it to the power. If the |
| problem persists, call |
| Customer Service at |
| 1.800.522.0020 |
Multiple Or Double Feeding
Tension not properly set.
Set the top tension knob to its lower position. If still not feeding properly, set the front tension knob between the (+) sign and the two o'clock position as explained on page 17.
When returning to regular mail thickness, reset knobs to previous setting.
SV60975 Rev A
19
