Hand Held Products 2020/5620 system manual Troubleshooting Scanner

•There is external power or 12 volt host power.

•Charge mode is turned on. (See "Base Charge Mode" on page 1-5)

•The battery is not bad or deeply discharged. In some cases, the scanner’s battery may trickle charge to bring it into an acceptable level and then transition to a normal charge cycle.

Troubleshooting Scanner

Note: Make sure that your scanner’s battery is charged.

Is the scanner having trouble reading your symbols?

If the scanner isn’t reading symbols well, check that the symbols:

•Aren’t smeared, rough, scratched, or exhibiting voids.

•Aren’t coated with frost or water droplets on the surface.

•Are enabled in the base to which the scanner connects.

Is the bar code displayed but not entered into the application?

The bar code is displayed on the host device correctly, but you still have to press a key to enter it (the Enter/Return key or the Tab key, for example).

You need to program a suffix. Programming a suffix enables the scanner to output the bar code data plus the key you need (such as “CR”) to enter the data into your application. Refer to Prefix/Suffix Overview on page 4-1 for further information.

Does the scanner read the bar code incorrectly?

If the scanner reads a bar code, but the data is not displayed correctly on the host screen:

•The base may not be programmed for the appropriate terminal interface. For example, you scan “12345” and the host displays “@es%.”

Reprogram the base with the correct Plug and Play or Terminal selection bar code. See Chapter 1 and Chapter 2.

•The base may not be programmed to output your bar code data properly. For example, you scan “12345” and the host displays “A12345B.”

Reprogram the base with the proper symbology selections. See Chapter 6.

The scanner won’t read your bar code at all.

1.Scan the sample bar codes in the back of this manual. If the scanner reads the sample bar codes, check that your bar code is readable.

Verify that your bar code symbology is enabled (see Chapter 6).

2.If the scanner still can’t read the sample bar codes, scan All Symbologies on page 6-1.

IMAGETEAM™ 2020/5620 System Manual 12 - 3