Appendix C:
Customer Service and Warranty
If you encounter problems with your scanner, please review the installation instructions and troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last page of this guide. One of our representatives will be happy to assist you from Monday through Friday in office working hours as shown below:
Europe | 9:00 a.m. – 5:30 p.m. (CET) |
Other Countries or Areas | 9:00 a.m. – 6:00 p.m. Taiwan Time |
To avoid delays, please have the following information available before calling: Scanner name and model number
Scanner serial number (Located at the bottom of the scanner) A detailed description of the problem
Your computer manufacturer and its model number The speed of your CPU (Pentium 133, etc.)
Your current operating system and BIOS (optional)
Name of software package(s), version or release number and manufacturer of the software
Other USB devices installed
Statement of Limited Warranty
This Statement of Limited Warranty applies only to the options you originally purchase for your use, and not for resale, from an authorized reseller.
The manufacturer warranty includes all parts and labor, and is not valid without the receipt of original purchase. To obtain warranty service, you may contact the authorized dealer or distributor, or visit our website to check out the available service information, or send a request via
If you transfer this product to another user, warranty service is available to that user for the remainder of the warranty period. You should give your proof of purchase and this statement to that user.
We warrant that this machine will be in good working order and will conform to its functional descriptions in the documentation provided. Upon provision of proof of purchase, replacement parts assume the remaining warranty of the parts they replace.
Before presenting this product for warranty service, you must remove all programmes, data and removable storage media. Products returned without guides and software will be replaced without guides and software.
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