Solution 3:

Make sure that the AC adapter is connected to an outlet. If the scanner

 

is connected to a Surge Protector, make sure that the Surge Protector is

 

turned on.

Symptom:

The document or photo has been inserted into the scanner but is

 

not fed through the scanner.

Cause 1:

The document or photo was not correctly inserted into the scanner.

Solution 1:

Make sure the document or photo is properly inserted into the page feed

 

of the scanner.

Solution 2:

The paper may be too think or too thick.

Cause 2:

The thickness of the paper is out of scanner specifications.

Symptom:

The document or photo got jammed while getting fed into the

 

scanner.

Cause:

The document or photo was not correctly inserted into the scanner.

Solution:

Grab ahold of the jammed paper and pull it through the scanner. Try to

 

avoid creasing, wrinkling or tearing the paper.

Common -How-to- Questions

Symptom:

How do I save the scanned image in JPG format?

Solution:

1)

In the Image-editor, click on [File] and then [Save As].

 

2)

Select the folder where you want to save your image.

 

3)

Select JPEG or JPG under Save as type:

 

4)

Type the name of the file name for your image.

Symptom:

How do I cut an image and paste in another program?

Solution:

1) Select the area that you want to cut.

2)Click on [Edit].

3)Click on [Cut].

4)Start the program and open the document where you want to paste your image.

5)Click on [Edit].

6)Click on [Paste].

Please consult your program documentation on how to Cut and Paste if you have any more questions.

Symptom:

How do I place a scanned image into my word processor?

Solution:

1) Find out what formats are supported by your word processor.

2)Write the name and the location of the file before you save it.

3)Save in a format supported by your word processor.

4)Depending on your word processor, select [Insert] or [Import] from your menu, then select [Image] or [Picture].

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Plustek 820 manual Common -How-to- Questions, Symptom How do I save the scanned image in JPG format?