Troubleshooting
Troubleshooting
The Polycom Administrator’s Guide for the VSX Series contains troubleshooting information that can help you identify and correct issues associated with the VSX 8000 and the accessories connected to it.
The Rear Projection SMART Board 3000i Installation Guide contains troubleshooting information that can help you identify and correct issues associated with the display and its annotation capabilities.
The table below lists other issues that can occur with the Polycom Instructor RP system.
Installation Guide |
SMART |
If the system... | It often means... | Correct it this way... |
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Does not respond to touch | The touch screen is not calibrated | Calibrate the touch screen. |
control. | for the camera or video source in |
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| use. |
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Screen is blank. | The system is in standby. | Touch the screen. If that does not |
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| activate the system, press the green |
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| projector lamp power button on the |
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| pen tray. |
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Annotation color is different | The pens were not placed in the | Place the pen in the tray that |
from the color of the pen. | tray that matches their color (the | matches its color. |
| color of the annotation is the color of |
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| the tray, not the color of the pen). |
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Annotations appear bigger | The camera or video source is not | Calibrate the cameras and video |
than what you draw or write | calibrated correctly. If the touch | sources again according to the |
on the screen, they appear in | screen is out of calibration for the | steps in the Calibrate the Annotation |
the wrong place, they do not | camera or video source in use, | Box section on page 12. |
appear at all, or they appear | annotations may appear several |
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erratically. | times bigger than what you draw or |
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| write on the screen or they may |
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| appear in the wrong place, and |
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| touch control may be disabled or |
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| erratic. If this occurs, you must |
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| recalibrate the touch screen. |
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