Polycom 1725-36082-001 manual Known Limitations, Contacting Nortel Technical Support

Configuration Guide

Contacting Nortel Technical Support

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Additional information about the Nortel Technical Solutions Centers is available from http://www.nortel.com/contactus.

An Express Routing Code (ERC) is available for many Nortel products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or service, go to http://www.nortel.com/erc.

If you purchased a Nortel service program, contact one of the following Nortel Technical Solutions Centers:

Europe, Middle East, and Africa - 00800 8008 9009 or +44 (0) 870 907 9009

North America - (800) 4NORTEL or (800) 466-7835 Asia Pacific - (61) (2) 9927-8800

China - (800) 810-5000

Known Limitations

During VIEW Certification testing, the following limitations were discovered.

•RF Active Scan must be disabled on AP radios that are providing voice services, including SpectraLink Wireless Telephones.

•You must disable Internet Group Management Protocol (IGMP) snooping when running SpectraLink Radio Protocol (SRP), which is used with the SpectraLink 8000 Telephony Gateway. SRP uses multicast packets to do an SRP Check-In, which are not forwarded through the WLAN Security Switch (WSS) when IGMP snooping is enabled. When a tunneled virtual LAN (VLAN) is configured over a Layer-3 network, IGMP snooping must be disabled each time the tunnel is established, because the virtual VLAN is established with IGMP snooping turned on by default.

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