Polycom 320, 330 manual Transferring a Call, To transfer a call on

Using the Basic Features of Your SoundPoint IP 330/320 Phone

Transferring a Call

A call can be transferred in one of three ways:

•Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.

—To transfer a call: on page 3-11.

•Blind transfer—The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.

—To perform a blind transfer: on page 3-12.

•Attended transfer—The parties are automatically connected to each other after you exit the conference.

—Set up a conference call and then end your participation. For more information, refer to Setting Up a Conference on page 3-9.

To transfer a call:

1.During a call, press Trans soft key. The active call is placed on hold.

2.Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed.

Note	Access to the contact directory or received callers list at this point will be added in a
	future release. For more information, contact your system administrator.

3.As soon as the ring-back sound is heard or after the party answers, press Trans soft key to complete the transfer.

You can talk privately to the party to which you are transferring the call before the transfer is completed.

If you are using a handset, the transfer can be completed by putting the handset on the cradle.

You can cancel the transfer before the call connects by pressing the Cancel soft key.

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