Troubleshooting Your SoundPoint IP 330/320 Phone

 

 

 

Displays

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

There is no display.

Power is not correctly applied to

Do one of the following steps:

The display is incorrect.

the SoundPoint IP 330/320

• Check that the display is illuminated.

phone.

The display has bad contrast.

• Make sure the LAN cable is inserted

 

 

 

properly at the side of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

• If using in-line powering, have your

 

 

system administrator check that the

 

 

switch is supplying power to the

 

 

phone.

 

 

 

 

The contrast needs adjustment.

Do one of the following steps:

 

 

• Refer to Display Contrast on page 2-3.

 

 

• Reboot the phone to obtain a default

 

 

level of contrast (refer to Restarting

 

 

Your Phone on page 4-8).

 

 

 

 

Outbound or inbound calling is

Do one of the following steps:

 

unsuccessful.

• Place a call to the phone under

 

 

investigation. Check that the display

 

 

indicates incoming call information.

 

 

• Lift the handset. Ensure dial tone is

 

 

present and place a call to another

 

 

extension or number. Check that the

 

 

display changes in response.

 

 

 

The display is flickering.

Certain type of older fluorescent

Do one of the following steps:

 

lighting causes the display to

• Move the SoundPoint IP 330/320 SIP

 

appear to flicker.

 

phone away from the lights.

 

 

 

 

• Replace the lights.

 

 

 

Audio

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

There is no audio on the

The connections are not correct.

Do one of the following steps:

headset.

 

• Ensure the headset is plugged into the

 

 

jack marked Headset at the rear of the

 

 

phone.

 

 

• Ensure the headset amplifier (if

 

 

present) is turned on and/or the

 

 

volume is correctly adjusted).

 

 

 

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Polycom 320, 330 manual Displays, Audio
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330, 320 specifications

Polycom, a leading name in the field of audio and video communication technology, offers a range of conference phones tailored for different business needs. Among them, the Polycom SoundStation 320 and 330 are highly regarded for their robust features and capabilities, making them a preferred choice for small to medium-sized conference rooms.

The Polycom SoundStation 320 is designed to facilitate clear, hands-free conversations. With its advanced voice technology, it captures sound from all corners of the room, ensuring that every participant can be heard distinctly, even in larger spaces. The device employs Polycom’s Acoustic Clarity Technology, which cancels out any background noise and echoes, allowing for natural, interruption-free dialogues. This feature is particularly useful in environments with multiple speakers or loud environments.

On the other hand, the Polycom SoundStation 330 builds on the strengths of the 320 by introducing even greater functionality and performance enhancements. It features a larger microphone pickup range, making it ideal for larger meetings with more participants. The SoundStation 330 also includes a visual call status display, which informs users of the call status and connection quality. This added layer of usability makes it easier for users to engage with the device confidently.

Both models are equipped with a user-friendly interface, enabling quick call setup and management. They support a range of connectivity options, including analog and VoIP, providing flexibility to accommodate various network environments. Furthermore, these devices are compatible with multiple conferencing solutions, making integration into existing systems seamless.

One of the standout characteristics of the Polycom SoundStation 320 and 330 is their durability. Built to withstand the rigors of frequent use in a corporate environment, these conference phones offer a long lifespan and reliable performance. Their elegant design complements modern office aesthetics, ensuring they blend well in any meeting room.

In summary, the Polycom SoundStation 320 and 330 are exemplary conference phones that combine advanced audio technologies with practical features, making them essential tools for effective communication in any business context. Their exceptional sound quality, ease of use, and durable design offer unparalleled value for organizations seeking to enhance their conferencing capabilities.
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