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Polycom A, 3725-61794-005 Using the Virtual Remote Control, Polycom Solution Support

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User’s Guide for Polycom HDX Systems and the Polycom Touch Control

38 Polycom, Inc.

Allow Room or Call Monitoring with the

Polycom HDX Web Interface

To enable room and call monitoring:

1From the Home screen, touch User Settings.

2Touch the HDX System tab.

3Enable Allow Video Display on Web under Meetings to allow the room

or call to be viewed remotely.

Using the Virtual Remote Control

During normal operation, the Polycom Touch Control uses an IP connection to

communicate with the HDX system. If this connection is lost for more than

2m inutes, you might see error messages on the HDX system monitor and the

Polycom Touch Control screen. You can access a virtual remote control on the

Polycom Touch Control that allows you to control the HDX system until the

connection is restored. The virtual remote control sends IR signals across the

room, so make sure the back of the Polycom Touch Control is facing the HDX

system camera.

When the IP connection is restored, the virtual remote control is no longer

available.

Polycom Solution Support

Polycom Implementation and Maintenance services provide support for

Polycom solution components only. Additional services for supported

third-party Unified Communications (UC) environments integrated with

Polycom solutions are available from Polycom Global Services and its certified

Contents

Main Page Contents Page Page Using the Polycom Touch Control Powering the System On and Off Power On Self Test (POST) Calling and Answering Answering a Call Placing a Call Calling by Entering a Name or Number Calling from the Recent Calls List Calling from the Favorites Screen Calling from the Directory Calling from the Calendar Call Screen Ending a Call Types of Video Calls You Can Make Participating in an Encrypted Call Controlling What You See Selecting and Adjusting a Camera or Other Video Source Page Starting and Stopping Camera Tracking with EagleEye Director Setting and Using Camera Presets Changing the Layout during a Video Call Adjusting Touch Control Brightness Controlling What You Hear Adjusting Volume Muting the Microphone Adjusting Touch Control Volume Enjoying Stereo Audio in Video Calls Showing Content Showing Content from a Computer Connected Directly to the Polycom Touch Control Showing Content with People+Content IP Showing Content from a Computer Connected Directly to the HDX System Polycom HDX 9004, Polycom HDX 9002, and Polycom HDX 9001 systems Showing Content from a USB Drive Showing Content from a Document Camera, VCR, or DVD Player Showing Content with Polycom People on Content Using the Polycom UC Board Save and Retrieve Features Page Page Including Multiple Sites in Calls Placing a Multipoint Call Passwords for Multipoint Calls Multipoint Viewing Modes Using Chair Control for Multipoint Calls 2Click Place a Call. 3Click Chair Control to go to the Chair Control screen. Changing the Way Calls Are Answered Tem por ari ly R efu sin g Ca lls Answering Video Calls Automatically Muting Automatically Answered Video Calls Allowing Video Display on the Web Page Managing Contacts Using Office Communicator or Microsoft Lync Viewing Microsoft Office Communications Server or Microsoft Lync Server 2010 Presence States Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) Muting in a CCCP Call Holding and Resuming CCCP Calls Customizing Your Workspace Allowing the Far Site to Control Your Camera Adjusting for Room Lighting Allow Room or Call Monitoring with the Polycom HDX Web Interface Using the Virtual Remote Control Polycom Solution Support