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| Troubleshooting Your SoundPoint IP 330/320 Phone |
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Calling |
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Symptom | Problem | Corrective Action |
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There is no dial tone. | Power is not correctly applied to | Do one of the following steps: |
| the SoundPoint IP 330/320 | • Check that the display is illuminated. |
| phone. | |
| • Make sure the LAN cable is inserted | |
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| properly at the rear of the phone (try |
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| unplugging and |
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| cable). |
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| • If using PoE, have your system |
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| administrator check that the switch is |
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| supplying power to the phone. |
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| Dial tone is not present on one of | Do one of the following steps: |
| audio paths. | • Switch between Handset, Headset (if |
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| present) or |
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| Speakerphone to see if dial tone is |
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| present on other paths. |
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| • If dial tone exists on another path, |
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| connect a different handset or |
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| headset to isolate the problem. |
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