User Guide SoundPoint IP 330/320

Symptom

Problem

Corrective Action

 

 

 

The phone does not ring.

Ring setting or volume is low.

Do one of the following steps:

 

 

Adjust the ringing level from the front

 

 

panel using the volume up/down keys.

 

 

Check same status of handset,

 

 

headset (if connected) and through

 

 

the Hands-Free Speakerphone.

 

 

 

 

Outbound or inbound calling is

Do one of the following steps:

 

unsuccessful.

Place a call to the phone under

 

 

investigation. Check that the display

 

 

indicates incoming call information.

 

 

Lift the handset. Ensure dial tone is

 

 

present and place a call to another

 

 

extension or number. Check that the

 

 

display changes in response.

 

 

 

 

You turned off the ringer.

Do one of the following steps:

 

 

When there is an incoming call, lift the

 

 

handset, press Speakerphone key or

 

 

press Headset key and you will get a

 

 

dialtone.

 

 

Pressing the ringing Line Key or

 

 

Answer soft key will answer the call.

 

 

If the handset is off-hook when

 

 

Answer soft key or Line Key is

 

 

pressed, the call is routed to the

 

 

handset.

 

 

If the handset is on-hook when

 

 

Answer soft key or Line Key is

 

 

pressed, the call is routed to the

 

 

speaker.

 

 

 

“Service Unavailable” is

The user pressed the New Call

Do one of the following steps:

displayed on the graphic display.

soft key, dialed a number with the

Check with the system administrator

 

handset on-hook, attempted to

 

to see when your phone will be

 

make a call from the contact

 

registered.

 

directory when the phone was

 

 

 

not registered.

 

 

 

 

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Polycom IP 320, IP 330 manual Check same status of handset