Polycom IP 320, IP 330 manual Check same status of handset

User Guide SoundPoint IP 330/320

Symptom	Problem	Corrective Action
The phone does not ring.	Ring setting or volume is low.	Do one of the following steps:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check same status of handset,
		headset (if connected) and through
		the Hands-Free Speakerphone.
	Outbound or inbound calling is	Do one of the following steps:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the display
		indicates incoming call information.
		• Lift the handset. Ensure dial tone is
		present and place a call to another
		extension or number. Check that the
		display changes in response.
	You turned off the ringer.	Do one of the following steps:
		• When there is an incoming call, lift the
		handset, press Speakerphone key or
		press Headset key and you will get a
		dialtone.
		• Pressing the ringing Line Key or
		Answer soft key will answer the call.
		• If the handset is off-hook when
		Answer soft key or Line Key is
		pressed, the call is routed to the
		handset.
		• If the handset is on-hook when
		Answer soft key or Line Key is
		pressed, the call is routed to the
		speaker.
“Service Unavailable” is	The user pressed the New Call	Do one of the following steps:
displayed on the graphic display.	soft key, dialed a number with the	• Check with the system administrator
	handset on-hook, attempted to
		to see when your phone will be
	make a call from the contact
		registered.
	directory when the phone was
	not registered.

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