Polycom m100 manual Performance on Windows Vista or Maximum Performance on, Audio

Polycom Telepresence m100 Help Book

	information.
	Ensure that the camera is not in use by another application.
	Ensure that your camera cable is connected securely.
My video preview window shows blue	Restart Polycom Telepresence m100.
video.	Reinstall your video device using the installation CD provided by
	the device's manufacturer, and then restart Polycom
	Telepresence m100.
	This is normal for systems that are configured to allow calls without
My video preview window shows the	a camera. A logo is shown in place of local video when the camera
	is not available.
Polycom Telepresence m100 logo.
	If you have a camera connected to your computer, ensure that your
	camera cable is connected securely.
	To make sure you send the best quality video, try the following:
		• Try turning on more lights in the room, and use natural or
My local video looks grainy.		incandescent lighting instead of fluorescent lights.
		• Ensure that your camera is configured correctly. For more
		information, see Choosing a Camera.
	Ensure that your laptop is connected to a power source. Running
Call quality is not good on my laptop.	on battery power can reduce the laptop's performance.
	Adjust your Windows power management setting to High
	Performance (on Windows Vista) or Maximum Performance (on
	Windows XP).
It takes a long time to display video	Network problems can slow down the call connection. You may
after the call starts.	want to try the call again later
Audio
My microphone is not listed in the	Reinstall your audio device using the installation CD provided by
	the device's manufacturer, and then restart Polycom
device selection list.
	Telepresence m100.
	Ensure that your audio is not muted. If your audio is muted, you
	see	on the screen and	is highlighted on the toolbar.
	Ensure your microphone cable is connected securely.
Others don't hear my audio.	Reinstall your audio device using the installation CD provided by
	the device's manufacturer, and then restart Polycom
	Telepresence m100.
	Verify your audio settings. To do this, click Menu, and then choose
	Preferences > Audio. After you make a change, click Test Audio
	Devices to test the audio devices.
	Reduce the volume on your system.
	Place the microphone and speakers as far apart as possible.
	Use earphones instead of speakers.
Far-end participants hear an echo.	Use a headset instead of microphone and speakers.
	If you use a laptop's integrated speakers with the laptop's
	integrated microphone or with a webcam's microphone, the
	structure of the laptop computer and the quality of the laptop
	speakers may cause problems that the Windows echo canceller
	cannot correct. Connect external speakers and use them instead of

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