Solving Problems
Troubleshooting
Symptom | Corrective Action | ||
Video |
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| Ensure that the camera is not in use by another application. | ||
My camera is not listed in the device | Restart Polycom Telepresence m100. | ||
Reinstall your video device using the installation CD provided by | |||
selection list. | |||
| the device's manufacturer, and then restart Polycom | ||
| Telepresence m100. | ||
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| ||
| Ensure that your camera cable is connected securely. | ||
| Restart Polycom Telepresence m100. | ||
| Reinstall your video device using the installation CD provided by | ||
| the device's manufacturer, and then restart Polycom | ||
| Telepresence m100. | ||
| Verify your camera settings. To do this, click Menu, and then | ||
| choose Preferences > Video. | ||
| Check your firewall settings. You may need to add Polycom | ||
| Telepresence m100 to your Windows firewall exception list. To do | ||
Others don't see my video. | this: |
| |
| 1. From the Windows desktop, click Start and choose | ||
|
| Control Panel > Windows Firewall. | |
| 2. On the Exceptions tab, click Add Program. | ||
| 3. | Browse to c:\Program Files\Polycom\Polycom | |
|
| Telepresence m100\Polycom Telepresence m100.exe | |
|
| and click Open. | |
| If you are using a third party personal firewall on your computer, | ||
| you may need to add Polycom Telepresence m100 to the firewall's | ||
| exception list. Consult your firewall documentation for more | ||
| information. | ||
|
| ||
| Ensure that your camera cable is connected securely. | ||
| Restart Polycom Telepresence m100. | ||
| Reinstall your video device using the installation CD provided by | ||
| the device's manufacturer, and then restart Polycom | ||
| Telepresence m100. | ||
| Verify your camera settings. To do this, click Menu, and then | ||
| choose Preferences > Video. | ||
When calling, I see a warning message | Check your firewall settings. You may need to add Polycom | ||
that a firewall on the computer or | Telepresence m100 to your Windows firewall exception list. To do | ||
network may be blocking incoming | this: |
| |
audio and video. | 1. | From the Windows desktop, click Start and choose | |
|
| Control Panel > Windows Firewall. | |
| 2. On the Exceptions tab, click Add Program. | ||
| 3. | Browse to c:\Program Files\Polycom\Polycom | |
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| Telepresence m100\Polycom Telepresence m100.exe | |
|
| and click Open. | |
| If you are using a third party personal firewall on your computer, | ||
| you may need to add Polycom Telepresence m100 to the firewall's | ||
| exception list. Consult your firewall documentation for more | ||
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