Chapter 8: Troubleshooting

 

 

 

 

 

 

 

 

 

 

Event

Action

 

 

 

 

 

 

Error is detected in remap

Disk drive has a bad remap sectors. If this message

 

 

sectors

appears repeatedly, replace the disk drive.

 

 

 

 

 

 

Command times out on

Disk drive not responding to commands. If this

 

 

physical drive

message appears repeatedly, replace the disk drive.

 

 

 

 

 

 

Physical disk negotiation

Disk drive had to reduce its data rate. If this message

 

 

speed is decreased.

appears repeatedly, replace the disk drive.

 

 

 

 

 

 

Previously configured disk

Disk drive may have failed or was removed from the

 

 

is no longer found

enclosure. Replace or reinstall the disk drive as

 

 

 

needed.

 

 

 

 

 

 

A physical disk has

Disk drive experienced an unknown error. If this

 

 

encountered an unknown

message appears repeatedly, replace the disk drive.

 

 

(non-ECC) media error.

 

 

 

 

 

 

 

A physical disk has

A potentially faulty address or bad sector was found.

 

 

encountered PFA

 

 

 

condition

 

 

 

 

 

 

 

A configured dead

The disk drive inserted into the VTrak was marked as

 

 

physical drive has been

dead and will not work on the VTrak. Replace the disk

 

 

inserted

drive.

 

 

 

 

 

 

A physical drive page 0/1

Result of settings or user action. Normal.

 

 

settings have been

 

 

 

changed

 

 

 

 

 

 

 

Physical disk is marked

Replace the disk drive.

 

 

as dead due to removal/

 

 

 

failure of reassign

 

 

 

sectors/PFA condition/

 

 

 

forced offline state

 

 

 

 

 

 

 

One of the physical disk

A path to a physical drive failed. If this message

 

 

paths has failed

appears repeatedly, contact Technical Support. See

 

 

 

page 239.

 

 

 

 

 

 

PSU (Power Supply Units)

 

 

 

 

 

 

 

PSU is not inserted/has

A power supply unit is missing from the VTrak.

 

 

been removed

Reinstall the power supply unit.

 

 

 

 

 

 

PSU is off

A power supply unit is present but turned off. Turn on

 

 

 

he power supply.

 

 

 

 

 

 

PSU is on

Normal.

 

 

 

 

 

221

Page 229
Image 229
Promise Technology m310p, m210p, VTrak external disk array subsystem manual Physical disk negotiation

m210p, VTrak external disk array subsystem, m310p specifications

Promise Technology has established itself as a strong player in the storage solutions market, particularly with its VTrak series of storage systems. Among the notable products in this lineup are the VTrak M310P and M210P models, designed to deliver efficiency, scalability, and high performance for businesses of all sizes.

The Promise VTrak M310P is a high-performance storage solution that emphasizes speed and versatility. This model supports both SAS and SATA drives, enabling enterprises to tailor their storage needs based on workload requirements. It is built with an advanced RAID engine that provides multiple RAID levels, including RAID 0, 1, 5, 6, 10, 50, and 60, ensuring data redundancy and protection against drive failures. The M310P can accommodate up to 96TB of raw storage when fully populated, catering to environments that require large amounts of data retention and quick access times.

Key features of the VTrak M310P include the intuitive management interface, which simplifies storage provisioning and monitoring. This model also incorporates Promise's innovative "HyperRAID" technology, which enhances performance by optimizing I/O operations and providing real-time analytics and reporting. Additionally, the M310P supports a variety of host connection interfaces, including iSCSI, Fibre Channel, and InfiniBand, allowing seamless integration into existing infrastructure.

On the other hand, the VTrak M210P is tailored for a slightly different audience, focusing on small to medium-sized businesses that require reliable and cost-effective storage solutions. The M210P retains several high-end features found in its bigger counterpart while offering a more budget-friendly option. This model also supports a mix of SAS and SATA drives and includes RAID capabilities similar to the M310P for data protection.

The M210P provides a robust set of management tools designed for ease of use, including automated alerts and comprehensive reporting capabilities. Its compact design and reliable performance make it ideal for remote office locations or data centers where space is a premium. Furthermore, the model incorporates advanced power management features to reduce energy consumption without compromising performance.

Both the M310P and M210P are built with scalability in mind, allowing businesses to easily expand their storage capacity as data needs grow. With a focus on durability, performance, and advanced technology, Promise Technology’s VTrak systems are well-positioned to meet the evolving demands of modern data storage. Whether for large enterprises or smaller organizations, these products offer solutions that enhance productivity and ensure data integrity.