Radio Shack 3Com Bigpicture If Plug and Play Does Not Detect Your Capture Card

TROUBLESHOOTING AND ONLINE HELP RESOURCES

If Plug and Play Does Not Detect

Your Capture Card

1.Click Windows 95 Start and click Shut Down. When asked if you wish to shut down your computer, click Yes. When Windows 95 indicates that it is safe to turn off your computer, turn it off and wait 15 seconds. Then turn the computer back on. Windows 95 may detect your video capture card upon this restart even if it did not detect the card during the initial installation. If you see screens indicating that new hardware has been detected by Windows 95, turn to “Installing the Video Capture Card’s Drivers” on page 11. If not, continue with the next step.

2.Click Windows 95 Start, point to Settings, and click Control Panel. Double-click the System icon and then click the Device Manager tab on the “System Properties” screen. Look for “Other Devices” or “Unknown Devices” in the list that appears. If you do not see either of these options in the list, continue with the next section to learn about our support options. If you do see one of these options, double-click the option. If the description that appears matches the video capture card, click the Remove button. Click OK when Windows asks if you wish to remove the device. Next, restart the computer as described in step 1 on this page. If the computer does not detect the capture card after this second restart, please continue reading to learn about our support options.

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