Radio Shack 3Com Bigpicture Priority No Hold Service, No Hold line, Technical Support Department

TROUBLESHOOTING AND ONLINE HELP RESOURCES

∗NOTE: 888-877-4VID is a 90-day installation support number. After 90 days, please call 847- 982-5151.

Priority “No Hold” Service

3Com staffs a 900 toll number for immediate assistance. These lines are staffed from 8 a.m. - 6 p.m. CST Monday through Friday.

“No Hold” line 900-555-8771

There is a $1.50 per minute charge which will appear on your local phone bill. You must be 18 or older or have parental permission. (Service available only in the United States.)

If You Must Return the Product to Us

Contact 3Com Customer Support. If the support representative determines that you need to return the product, you will receive an SRO (Service

Repair Order) number. You must have an SRO number before returning the product to us. Ship the unit, postage paid, in a strong corrugated cardboard box with plenty of packing material. Include your SRO number, name, and address on the shipping label as well as inside the package. Ship to the following address:

Technical Support Department

SRO#

3Com Corp.

8100 N. McCormick Blvd.

Skokie, IL 60076-2999

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