Radio Shack 3Com Bigpicture operating instructions Troubleshooting and Online Help Resources

Models: 3Com Bigpicture

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TROUBLESHOOTING AND ONLINE HELP RESOURCES

PROBLEM

DIAGNOSIS

POSSIBLE SOLUTION

 

 

 

You do not see video… (cont.)

A “No suitable DirectDraw provider” error box appears when starting a video application.

The application may be set to accept video from a non-existent source.

Your software may be set to the wrong video format.

DirectDraw or Direct X drivers were not loaded during the initial installation of your video capture card.

Set the video source option in the software to “composite.”

Change the video format to 160 x 120 pixels and 15-bit RGB.

Contact the manufacturer of your video card to obtain the required drivers.

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Page 39
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Radio Shack 3Com Bigpicture operating instructions Troubleshooting and Online Help Resources