TROUBLESHOOTING AND ONLINE HELP RESOURCES
PROBLEM | DIAGNOSIS | POSSIBLE SOLUTION |
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The computer or software will not recognize the video capture card.
You do not see video in an application’s video window.
You may have a conflict between your COM and IRQ ports.
The camera may not be turned on.
Check to make sure you have the correct COM port and IRQ settings in your software and/or in the Windows Control Panel.
Verify that the camera is turned on (a green light on the front on the camera indicates power) and properly plugged into the capture card.
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