TROUBLESHOOTING

If your phone is not performing to your expectations, please try these simple steps first

Troubleshooting

Problem

Solution

 

 

 

 

 

 

• Make sure the AC adapter is plugged into the

 

The CHARGE/IN USE or

cradle and wall outlet.

 

CHARGE indicator won’t

• Make sure the handset is properly seated in the

 

illuminate when the handset

cradle.

 

is placed on the cradle.

• Make sure the charging contacts on the cradles

 

 

and handsets are clean.

 

 

 

 

 

• Move the handset and/or base to a different

 

 

location away from metal objects or appliances

 

The audio sounds weak

and try again.

 

• Press CH/SEL to help eliminate background

 

and/or scratchy.

 

noise.

 

 

 

 

• Make sure that the handset is not too far from

 

 

the base.

 

 

Re-register both handsets. (See “Before Using,

 

 

Register Extra Handset to the Main Base Unit” on

 

 

page 11.)

 

 

• Check both ends of the base telephone line cord.

 

Can’t make or receive calls.

• Make sure the AC adapter is plugged into the

 

 

base and wall outlet.

 

 

• Disconnect the AC adapter for a few minutes,

 

 

and then reconnect it.

 

 

• Make sure that the handset is not too far from

 

 

the base.

 

 

 

 

 

Re-register both handsets. (See “Before Using,

 

 

Register Extra Handset to the Main Base Unit” on

 

 

page 11.)

 

The handset doesn’t ring or

• The battery pack may be weak. Charge the

 

receive a page.

battery for 15-20 hours.

 

• The handset may be too far away from the base

 

 

 

 

unit.

 

 

• Place the base unit away from appliances or

 

 

metal objects.

 

 

 

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Radio Shack 43-3595 important safety instructions Troubleshooting, Problem Solution