RCA IP120 manual Transfer, Hold, Call Return, Pick Up

Transfer

Users are able to configure a line key as a transfer key to perform the Blind/At- tended/Semi-Attended Transfer. The main difference with Transfer hard key is in this case users can pre-configure the number to which transfer will be performed. This is very useful when there is a limited number of numbers to which users will

transfer their calls.

To assign the line key as Transfer via the web interface:

Go to PHONE[FUNCTION Keys (Line Key)

Hold

The line key can be configured as a hold key. Users can use this key to hold and retrieve a call during the conversation.

To assign the key as Hold via the web interface:

Go to PHONE[FUNCTION Keys (Line Key)

DND

If the line key is configured as DND key, it will work as a toggle key to enable or disable this service.

Please check the “DND” section in the Incoming calls section of Basic Call Func- tions chapter for more information about this function.

To assign DND to a key via the web interface:

Go to PHONE[FUNCTION Keys (Line Key)

Call Return

The Call Return function dials out the last number from which the user received a call. If there is already an active call, when pressing Call Return key the first call will be put on hold and a new one will be sent to the Call Return number.

To assign Call Return to a key via the web interface:

Go to PHONE[FUNCTION Keys (Line Key)

Pick Up

The Pickup key allows users to perform call capture from another ringing sta- tion with a single key press. This feature is not supported by all service providers. Please check with the service provider or IP PBX vendor for more details.

To assign Pick Up to a key via the web interface:

Go to PHONE[FUNCTION Keys (Line Key)

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