Other Information
Limited Warranty
What your warranty covers:
•Defects in materials or workmanship.
For how long after your purchase:
•1 year from date of purchase- Unit exchange, which includes parts and labor.
•The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do within one year:
Exchange the unit with a new or, at our option, refurbished unit.
After one year:
Provide you with a new, or at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. There is a flat exchange charge to replace a defective unit. This charge covers shipping and handling (we don’t don’t do repairs).
How you get service:
•Call
•A representative will troubleshoot your problem over the phone.
•If the representative determines that you should receive a replacement unit you will be provided with a Service Request (SR) number and return instructions. No returns will be accepted without the SR number.
•Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period must be presented to obtain warranty service. For rental firms, proof of first rental is also required.
What your warranty does not cover:
•Acts of nature, such as but not limited to lightning damage.
•Adjustment of customer controls.
•Damage from misuse or neglect.
•A unit that has been modified or incorporated into other products or is used for institutional or other commercial purposes.
•Batteries.
•Units purchased or serviced outside the U.S.A.
•Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.
•Customer Instruction. (Your Owner’s Manual describes how to install, adjust, and operate your unit. Any additional information should be obtained from your dealer.)
Product Registration:
•Please complete and mail the Product Registration Card packed with your TV or register
Limitation of Warranty:
•THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION GIVEN BY THOMSON INC., ITS AGENTS OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
Chapter 5 | Graphics contained within this publication are for representation only. | 33 |
