Chapter 5: Other Information
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about this service, call
TV Problems
TV won’t turn on
•Press the TV button.
•Make sure the TV is plugged in.
•Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
•Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check the remote control solutions on page 32.
•The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front Panel Block in the Parental Control menu and press OK (box won’t have check mark).
Buttons don’t work
•If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
•The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front Panel Block in the Parental Control menu and press OK (box won’t have check mark).
•Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.
TV turns off unexpectedly
•Sleep timer might have been activated. Go to page 28 for instructions.
•Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If this happens frequently, the voltage in your house may be abnormally high or low.
•Unplug TV. Wait five minutes. Plug it in again.
Blank screen
•Make sure the component connected to the TV is turned on.
•Try another channel.
Sound problems, picture okay
•Maybe the sound is muted. Try pressing the volume up button to restore sound.
•If using
•Make sure the Volume option in the Sound menu is turned up.
•Make sure headphones aren’t connected to the headphones jack.
•If sound is only coming from one speaker, you might have only connected the mono cable to the L/mono jack. Go to the Sound menu, highlight Sound Type and then choose Mono.
Can’t select certain channel
•Channel may be blocked or not approved through the
•If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
Noisy stereo reception
•May be a weak station. Access the SOUND menu, highlight Sound Type and then choose Mono.
Picture is purple
•If you are using the VID2 jack, make sure the Set VID2 Source in the Setup menu is set correctly.
Chapter 5 | Graphics contained within this publication are for representation only. | 31 |
