Royal Appliance M5036_5037 manual Troubleshooting, Spare parts, Warranty

M5036_5037.book Seite 13 Freitag, 28. Januar 2011 6:01 18

Troubleshooting

5 Troubleshooting

Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you can handle the problem yourself

WARNING:

Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting Zchapter 2.4, „Switching off“.

Problem	Possible cause	Solution
The appliance will not start	Plug is not plugged in or the appliance is not	Insert the plug into a mains socket and switch on the appliance
	switched on.	Zchapter 2.3, „Vacuum cleaning“.
	The socket does not carry current.	Test the cylinder vacuum cleaner at another socket which you are
		sure carries current.
	Power cord is damaged.	Have the cord replaced by the Royal Appliance Customer Service,
		address Zpage 41, „International Service“.
The vacuum cleaner stops	The overheating protection has tripped (possibly due	Switch the appliance off and pull the plug out of the socket.
suddenly.	to blocked suction channels, extremely dirty filters, or	Eliminate the cause of overheating (e.g. disassembling telescopic
	similar).	tube and suction hose and removing the obstacle and/or cleaning fil-
		ters). Wait for about 45 minutes. After the appliance has cooled off,
		you may switch it on again.
The results are unsatisfacto-	Dust container is overfilled.	Empty / clean the dust container.
ry in spite of the appliance
working correctly.
	Nozzle, telescopic tube or suction hose are blocked.	Remove the obstacle. If necessary, use a long wooden stick (e.g. a
		broomstick) to do this.
	The filter is dirty.	Clean the respective filter, Zchapter 4.3, „Cleaning the exhaust filter“
		or Zchapter 4.4, „Cleaning the dual motor protection filter“.
	The nozzle you are using does not suit the flooring.	Change the nozzle (Fig. 2 or Fig. 4).
	The "carpet/hard floor" switch (Fig. 3/1) is in the	Set the "carpet/hard floor" switch to the correct position for the type
	wrong position for the particular type of floor.	of floor (Fig. 3).
The appliance makes unusu-	Sucked-in objects are obstructing the air stream.	Remove the objects. If necessary, use a long wooden stick (e.g. a
al noises.		broomstick) to do this.

GB

NOTE:

If you cannot solve the problem following these instructions, contact the Royal customer service (address: Zpage 41, „International Service“.).

6	Spare parts
6.1 List of consumable parts
Item number		Description
	5030001	Dual motor protection filter
	5030002	Exhaust filter
	M203	Parquet brush
	M209	Turbo brush
	M219	"Fellino" mini turbo brush
	M232	long, flexible crevice nozzle

6.2Sources

Address: Zpage 41, „International Service“.

6.3Disposal

The filters used are made of envi-

ronment-friendly materials and can de disposed of with your domestic trash. When the appliance has reached the end of its usefulness,

especially if dysfunctions recur, disable the appliance by pulling the mains plug out of the socket and cutting off

the power cord. Dispose of the appliance in compliance with environmental protection laws of your country. Electrical waste must not be disposed of together with domestic waste. Consult your local authorities or your dealer for advice on recycling.

7 Warranty

7.1Conditions of warranty

We grant a warranty of 24 months from the date of purchase for the appliance distributed by us.

Within this period we will either repair or re- place the appliance or accessory (damages to accessories do not automatically cause a re- placement of the complete appliance) all de- fects due to manufacturing or materials at no cost. Damages due to inappropriate use (oper- ation on wrong voltage or type of current, con- necting to unsuitable power supplies, breakage, etc.) are exempt from warranty, as are normal wear and minor defects that only negligibly influence the appliance's serviceabil- ity.

Intrusions by unauthorised parties and the use of spare parts not supplied by Royal Appliance invalidate the warranty. Consumable parts are not included in the warranty and must be paid for!

The warranty is only valid if the date of pur- chase has been acknowledged by the dealer's stamp and signature on the warranty card or if a copy of the invoice or sales slip is included with the sent-in appliance. Warranty work does not extend the warranty period nor does it con- stitute a claim for a new warranty!

7.2In case of a warranty claim

Send us the appliance with its dust container empty and a short description of the fault in printed letters. Head your accompanying letter with the notice "warranty claim". Send it to the following address, including the warranty card or a copy of the purchase slip:

Address: Zpage 41, „International Service“

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